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Shipping / Pick Up

Shipping Policy

Thank you for shopping with Wiggle Worms! We're thrilled to bring smiles to babies and kids through our range of delightful toys. Below is our shipping policy to guide you through the process and ensure a seamless shopping experience.

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Shipping Methods and Options: We offer a range of shipping options to cater to your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Expedited Shipping: Get your goodies within 2-3 business days.

  • Free Shipping: Enjoy free standard shipping on orders over $200 within the contiguous United States.

Processing Time: Please allow 1-2 business days for order processing and packaging before your order is handed over to the shipping carrier.

Shipping Costs: Shipping costs are calculated based on order total and destination. You'll see the shipping cost during the checkout process before finalizing your purchase.

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Order Tracking: Once your order is shipped, you'll receive a confirmation email with a tracking number and a link to track the progress of your package.

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Shipping Locations: We currently ship within the United States, including Alaska and Hawaii. Unfortunately, we do not offer international shipping at this time.

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Address Accuracy: It's crucial to provide accurate shipping addresses. Please double-check your information to avoid any shipping complications. Wiggle Worms is not responsible for additional shipping costs incurred due to inaccurate addresses.

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Delivery Timeframes: Estimated delivery times are as follows:

  • Standard Shipping: 5-10 business days

  • Express Shipping: 2-5 business days

Please note that these timeframes are estimates and actual delivery times may vary due to factors beyond our control.

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Shipping Partners: We partner with reputable carriers like USPS and FedEx to ensure your orders are delivered safely and on time.

Shipping Confirmation: Look out for a shipping confirmation email in your inbox! This email will include your tracking number, allowing you to monitor your package's journey.

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Shipping Delays: In the event of unforeseen delays, we will communicate promptly and transparently with you. Our goal is to keep you informed and ensure you receive your order as soon as possible.

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Lost or Damaged Packages: If your package arrives damaged or is lost in transit, please contact our customer support team at customer-support@wiggleworms.com within 48 hours of receiving the package. We'll work with you to resolve the issue and ensure your satisfaction.

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We're committed to delivering smiles to your little ones' faces while prioritizing your convenience and peace of mind. If you have any questions or concerns, please don't hesitate to reach out to our friendly customer support team at customer-support@wiggleworms.com.

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Thank you for choosing Wiggle Worms for your kids' playful journey!

Wiggle Worms Round Rock, Texas www.wigglewormsbaby.com

Return & Exchange Policy

At Wiggle Worms, we want you to be completely satisfied with your purchase. Our return and exchange policy is designed to ensure a hassle-free experience while providing you with the best shopping journey for your little ones. Please take a moment to familiarize yourself with the details below:

 

Returns:

If you're not delighted with your purchase, we offer a straightforward return process. Here's what you need to know:

 

Eligibility:

  • Returns are accepted within 30 days from the date of purchase.

  • Items must be unopened, in their original packaging, and in the same condition as received.

  • To be eligible for a return, please provide proof of purchase (order number or receipt).

 

Return Process:

  1. Contact our customer support team at customer-support@wiggleworms.com to initiate the return process. Please include your order number and the reason for the return.

  2. Our team will provide you with a return authorization and instructions on how to send back the item.

  3. Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original form of payment within 7-10 business days.

 

Please Note:

  • Shipping costs for returning items are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.

  • We recommend using a trackable shipping method to ensure safe delivery of the returned item.

 

Exchanges:

If you'd like to exchange an item for a different size, color, or style, we're here to assist you. Here's how:

 

Eligibility:

  • Exchanges are accepted within 30 days from the date of purchase.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • To be eligible for an exchange, please provide proof of purchase (order number or receipt).

 

Exchange Process:

  1. Contact our customer support team at customer-support@wiggleworms.com to initiate the exchange process. Please include your order number, the item you want to exchange, and the desired replacement item.

  2. Our team will provide you with an exchange authorization and instructions on how to send back the item.

  3. Once we receive and inspect the returned item, we will process the exchange and ship the replacement item to you. If there's a price difference, we will adjust the payment accordingly.

 

Please Note:

  • Shipping costs for returning items for exchange are the responsibility of the customer, unless the exchange is due to a mistake on our part or a defective item.

 

We're dedicated to making your experience with Wiggle Worms enjoyable and worry-free. If you have any questions or need further assistance, please don't hesitate to reach out to our friendly customer support team at customer-support@wiggleworms.com.

 

Thank you for choosing Wiggle Worms as your trusted partner in creating joyful moments for your little ones!

Wiggle Worms Round Rock, Texas www.wiggleworms.com

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